Patient Experience for Veterans
September 21 - September 23
As the Department of Veterans Affairs enters its next decade, delivering excellent patient experience has become a crucial segment across the agency. Secretary Robert Wilkie designated Customer Experience (CX), better known around the industry as Patient Experience (PX) a top priority and a prime directive for the 2021 Fiscal Year. Since their genesis in 2015, the Veteran’s Experience Office (VEO), along with other segments of the VA, have been engaging in everything from enhancing digital feedback processes to rolling out helpful RedCoat volunteers for patient direction, all with the aim of instituting practical but innovative ways to enhance the quality of care given to patients.
The Patient Experience for Veterans (PXV) 2020 Summit is strategically designed to increase awareness, collaboration and communication regarding the latest efforts to establish patient satisfaction among our nation’s veterans. Our Summit will focus on topics such as process excellence, IT and analytics integration, patient-clinician communication and telehealth as well as strengthening cultures of empathy and compassion. Our conference will also take an in depth look at how COVID-19 impacts patient experience processes and outcomes.
- September 21
- September 23
- Event Categories:
- America Defense Events, Defense Forums - Conferences, Veterans Events
- Washington, WA United States
- IDGA Events
- 1 800-882-8684